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Recognizing and reporting phishing – what you should and shouldn’t do

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Phishing is one of the most common forms of digital fraud. Criminals try to steal your personal information or money through fake messages or phone calls. In this article, we explain how to recognize phishing, what to do if you click on a phishing link, and how to protect yourself – based on current insights and reliable sources.

What is phishing?

Phishing is a trick where someone pretends to be a trusted organization, such as your bank or a government agency. Through emails, text messages, or phone calls, they try to persuade you to share information or click on links. This type of fraud is often professionally executed, but with a keen eye, you can recognize the warning signs in time.

How to recognize a phishing email?

At first glance, a phishing email may look genuine. However, there are always signs that stand out:

  • The email starts with a vague greeting, such as “Dear customer.”
  • The sender uses a suspicious email address.
  • It urgently requests action, for example, “log in now.”
  • The link leads to an unknown or fake website.
  • Spelling mistakes or sloppy formatting are often noticeable.

If you don’t trust it, don’t click anything. Go directly to the organization’s website by typing the web address yourself.

What does a phishing phone call sound like?

Phishing over the phone – also called vishing – is becoming increasingly common. You may receive a call from someone pretending to be a bank employee or a staff member of an official organization. Watch out for these signs:

  • The caller claims there is a problem with your account.
  • You are asked to provide codes or log in.
  • They request access to your computer or phone.
  • They try to pressure you: “act now, or else…”.

A real employee from your bank will never ask for your security codes. Hang up and contact your bank directly using an official number.

What happens if you click on a phishing link?

If you click on a phishing link, there are two common risks:

  1. You end up on a fake website and enter your information there.
  2. You unknowingly download malware, giving criminals access to your device.

In both cases: act quickly. Change your passwords and contact your bank. If necessary, have your device checked by an IT professional.

How to get rid of phishing emails?

Phishingmails volledig voorkomen is lastig, maar je kunt ze wel herkennen en opruimen:

  • Markeer verdachte mails als spam of phishing.
  • Report them to your bank or via Veilig Internetten.
  • Do not click anything, not even to unsubscribe.
  • Delete the email and do not open any attachments
  • Install a reliable spam filter and antivirus program.

Do you use your email address for many different services? Then it’s a good idea to review it.

What to do if you are a victim?

Did you fall for it anyway? Follow these steps to limit further damage:

  • Immediately notify your bank or organization.
  • Change all your passwords, especially those for important accounts.
  • Have your device checked for malware or viruses.
  • Report the fraud to the Fraudehelpdesk.
  • Consider filing a report with the police – especially in cases of financial loss.

These steps are also supported by the NCSC and other national authorities.

Smart tips to prevent phishing

A little digital vigilance can prevent a lot of trouble. Consider the following:

  • Do not click on links in emails or text messages from unknown senders.
  • Check if the email address and URL are legitimate.
  • Never share your login codes or PINs – not even over the phone.
  • Use two-factor authentication and a unique password for each account.
  • Install updates immediately, including on your smartphone.

Want to know more about privacy and security? Also read our article on cookies and the GDPR for practical tips on data management.

Finally

Phishing is often cleverly executed, but you can protect yourself well if you know what to look for. Stay vigilant, trust your instincts, and take action if in doubt.

Last updated on: 28 May 2025
Written by:
Content marketeer Sam van Trienekens Online aan het werk
Sam Derks